One courier got a 'terrible' rating by customers
A new poll by Martin Lewis' website Money Saving Expert has named Evri as the worst of 17 parcel couriers in the UK for customer service.
The MSE team shared the poll in its most recent newsletter, writing: "40,000 MoneySavers voted in our annual parcel delivery poll and despite its rebrand, Evri - formerly Hermes - fared worst, with a terrible 62% rating their experience 'poor'." During Prime Minister's Questions on January 11, Labour MP Carolyn Harris said: "Does the Prime Minister believe that over 40,000 interactions by either social media, email or letter regarding the poor customer service and working conditions at the delivery company Evri warrants an investigation by the relevant Government department?"
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