Ticketmaster faced questions on Thursday from a Democratic U.S. senator over its sales practices, two days after Taylor Swift fans complained about website outages and long waits to buy tickets to her upcoming U.S. tour.
, Senator Amy Klobuchar, chair of the Senate antitrust panel, voiced "serious concern about the state of competition in the ticketing industry and its harmful impact on consumers."
Ticketmaster said in a statement on Thursday that it had anticipated heavy demand for tickets to see Swift perform on her first tour in five years, but that, combined with bot attacks, led to "unprecedented traffic on our site" and inconvenience for some fans. The company added that about 15% of interactions across the site experienced issues and that it sold 2 million tickets on Tuesday.and encountered long wait times, with many unable to buy tickets. The Ticketmaster statement did not respond to any of Klobuchar's competition concerns.
Live Nation and Ticketmaster merged in a 2010 deal approved by the Justice Department. The government can challenge a completed merger but rarely does so. Klobuchar, in her letter, said she had been skeptical of the combination at the time.
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