Debbie Kim is shocked to find a $150 charge from Lyft on her credit card. What did she do — and is there a way to undo it?
I was on a 10-minute Lyft ride to my friend’s apartment in Toronto, Ontario, Canada today. Shortly after I arrived, I received a notification from Lyft that it was charging me $150 for damage to the car.Lyft sent me pictures of the back seat of a Honda Accord with mud stains on the floor. I do not recognize the photos, and I’m not even sure if it was the same car I was in.
The car was clean when I left it. I shut the door properly and took everything I brought with me. I did not leave any mud stains in the car. In fact, your case is different from other Lyft cases. When I reviewed the photos and pressed you for details on the ride, you admitted that you didn’t even recognize the back seat of your ride. In other words, someone was trying to charge you $150 for damage to a different vehicle.
My advice? Take “before” and “after” photos of the back seat of your Lyft ride. Make sure your phone or camera can record metadata — specifically time and location — so that you can show Lyft the images if it asks.
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