When Budget charges Russ DeVries $450 for a pet cleaning fee on his rental, he has a problem paying, since he doesn’t have a dog. Can he get this charge removed?
DEAR TRAVEL TROUBLESHOOTER:
Car rental companies have been clamping down on customers who trash their vehicles. I reviewed the correspondence between you and Budget, and here’s how it justified the fee. Budget said it would gladly remove the charge if you could show the condition of the car before you rented it. That’s a valid request. You should always take a picture of your car — inside and outside — before you leave the lot. If someone forgot to clean the vehicle, or if it has dings or dents on the outside, ask for a different car.
In the end, it’s difficult to prove you didn’t have a dog. I see cases like this all the time. Among the car rental companies’ favorite fees is charging nonsmokers a cleaning fee for “smoking” in a rental vehicle. But pet cleaning fees seem to be a close second. And it’s not limited to car rental companies. A few years ago, a vacation rental management company in Sedona, Arizona, tried to charge me for dog hair in my vacation rental. Yet, I don’t have a dog.
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