Southwest canceled nearly 70% of its 2,886 flights Monday and 60% of some 2,400, planned Tuesday flights, according to FlightAware.
The DOT said it's "concerned by Southwest's unacceptable rate of cancellations and delays & reports of lack of prompt customer service" and "will examine whether cancellations were controllable and if Southwest is complying with its customer service plan."
The Dallas-based carrier has canceled some 8,000 flights from Thursday to Monday, per the flight tracking website.Monday evening the airline would operate just over a third of its schedule Tuesday and Wednesday in order to alleviate the situation. The reduced capacity could be extended for longer if necessary, as airlines prepare for new year holiday travel.
"We had a tough day today. In all likelihood we’ll have another tough day tomorrow as we work our way out of this," Jordan told the Journal. "This is the largest scale event that I've ever seen."
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