AT&T volunteers are deploying portable satellites to restore service to Florida communities ravaged by Hurricane Ian.
and surrounding areas of Florida, AT&T sent in about 500 volunteers with equipment to prep for the incoming natural disaster.
When the volunteers arrived in Florida, they came equipped with generators, large and small satellites, equipment to pump water out of areas, giant dehumidifiers and refueling vehicles. They also sent up drones to survey damage to cell towers. “That was the first connection those folks had on that island for first responders to talk to the main island,” Sambar said.“Within minutes of setting up, a resident called family to let them know she was safe — the reason we work so hard to keep Floridians connected,” AT&T wrote in aDallas-based AT&T also opened up its network to customers from other wireless carriers. The company said it has had 31.5 terabytes of data flow onto its network from non-AT&T customers.
“They are seeing terrible devastation. It’s hard on them,” Sambar said. “In some cases, employees are seeing deceased people in the carnage because we are typically some of the first ones in because they need communications set up right away.” Bringing their own equipment is essential for the team since renting equipment isn’t typically possible amid a disaster, said Shannon Browning, section chief for FirstNet Response Operations Group at AT&T.
All volunteers are AT&T employees, including retail workers, technicians and software developers. After signing up, they go through disaster training to learn survival skills and gain expertise in deploying equipment. The company has held seven training sessions in 2022. When volunteers are needed, an email blast is sent out to see who can help.
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