We’re capable of 250,000 facial expressions. That kind of nuance gets lost in a time of screens and quarantine.
By Christopher Mims March 12, 2020 9:46 pm ET I’ve worked remotely for most of my professional life, collaborating exclusively through whatever screens were at hand, and I know a few things about how lonely that can be.
It is beyond debate that these remote collaborations may be less fruitful than in-person meetings; the learning less effective than what we absorb in hands-on environments; and the socializing markedly less satisfying than the alchemy of face-to-face connections. Even staunch advocates of remote work such as Jason Fried, author of the book “Remote,” have acknowledged that it is important to occasionally get your team together in person to cement social bonds, build trust and brainstorm.
Even a communication with a high level of social presence can’t be depended upon to cure the gnawing hunger for human connection that bares its yellowed fangs when we least expect it. Who among us hasn’t logged into a Skype, Zoom, Google Hangout, WhatsApp or [insert your service of choice here] video call, gazed upon a screen full of other people on their laptops and felt, if only for a moment, that flickering existential dread? “This is how I will die—alone and under less-than-flattering light.
This “intimacy at a distance,” as they described it, was striking because, in all of human history until the invention of the gramophone and radio, hearing a human voice meant someone was present. TV added a visual element, and the logic embedded deep in our fundamentally social brains—I hear a voice and see a face, therefore someone trustworthy is present and I feel safe—kicked in.
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