SINGAPORE — Shopper Linda Chua expects retail staff to be on their feet when customers like herself enter a shop.
“ should come forward and ask whether the person needs any assistance. This is called service,” the 56-year-old, an insurance agent, told TODAY.
In response to media queries, Watsons said that it does not impose a “no sitting” policy and allows its employees to take breaks when required in rest areas. 75 per cent said it was unacceptable for retail workers to pass time on their mobile devices or chit-chat among themselves when there are customers in the shop
More than half cited low salaries and dealing with unreasonable customers as their reasons, while a further 46 per cent said they wanted to leave due to long working hours .Ms Jamie Lim, the chief executive officer of furniture store Scanteak, said that the number of suitable applicants for retail jobs have dropped from one to two weekly, down from four to six before the Covid-19 pandemic
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