As of Monday afternoon, 4% of Austin Energy customers, roughly 20,000, were still without power. More than 400 mutual aid workers have joined Austin Energy crews working around the clock to restore that power.
Brooks noted his crews have had to deal with some irate customers. One altercation even prompted a call to APD.
"We understand that you're upset," said Brooks. "These guys came to help, and they don't deserve that."to "nearly all remaining customers" is Sunday, Feb. 12."When we first tried to give an estimate of the timeline for restoration, we hadn't been out to be able to fully patrol all the areas and fully understand the extent of the damage," said Sargent.
She’s keeping her dog and two-year-old inside while she waits for the crew to show up that was assigned to her on Thursday, according to a text she received from Austin Energy. "At least look at the wire and let us know if it’s safe, or if we need to be constantly worried about it," she asked. Monday morning, Mayor Kirk Watson announced that he had added an emergency item to Thursday’s city council agenda to "evaluate the employment of City Manager Spencer Cronk" in regard to the handling of the storm. Cronk did not comment on the upcoming item at Monday’s press conference.that I have read and agree
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Austin City Council to discuss Austin Energy's performance during winter stormDistrict six council member Mackenzie Kelly discussed what's to come in the upcoming city council meeting regarding Austin Energy and city manager Spencer Cronk.
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Texas ice storm: More crews join Austin Energy effort to restore powerAustin Energy says restoring power to remaining customers will likely be “more difficult and take longer” because their outages are likely due to more heavily damaged equipment that will require complex repairs.
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Austin Energy expects a better estimate by Sunday night of when power will be restoredWATCH: More than 38,000 Austin Energy customers — close to 100,000 people — are still without power. Follow hayapanjw for updates. Listen at KUT 90.5 FM.
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Austin Energy expects to restore power to 'nearly all' customers by Feb. 12Austin Energy says that based on current information, they expect to restore power to 'nearly all' remaining customers by Feb. 12. The utility is also preparing for forecasted wind and rain this week.
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Thousands in Austin still without power MondayPower that was originally predicted to be restored fully by Friday evening is now not expected be back until Sunday, Feb. 12.
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It could be another week before some Austin Energy customers get power back'We are now focusing on the most complicated & time-consuming restoration efforts. Incoming wind & rain will pose additional challenges,' the utility said in a tweet. General Manager Jackie Sargent said the city was dealing with 'hurricane-level devastation.'
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