Tesco shopper's plea to bring back till staff

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Tesco shopper's plea to bring back till staff
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Pat McCarthy says there are not enough staffed tills for those who struggle with self-service machines.

Ms McCarthy said she loved chatting with checkout staff as she lives on her own, but "now that experience has been taken away from me".

Others find them annoying. In 2015, Morrisons brought back staff at 1,000 "express" checkouts after finding that 67% of customers felt nervous using self scanning tills.The Twitter hashtag #BringBackTescoStaff has been used more than 3,000 times as shoppers share Ms McCarthy's petition and their own experiences.: "On my last visit to Tesco's we had a £170 shop.

Tesco said it introduced self-service checkouts nearly 20 years ago to give customers a choice and all of its stores had both options.which allows customers to shop and pay without using a checkout.At the time Richard Lim, chief executive of retail analyst group Retail Economics, said the move was "reflective of the way the wider industry is heading".

Adam Leyland, editor of The Grocer magazine, said the decline in the number of staffed tills in supermarkets reflected shopper preference for getting in and out quickly.

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