Telehealth Sites Put Addiction Patient Data at Risk

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Telehealth Sites Put Addiction Patient Data at Risk
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“With these technologies, all I have to do is get an administrative subpoena … if I suspect you of being an addict. I can go to Facebook. I can go to Google.”

Lisa McLaughlin, co-CEO of WorkIt Health, says her company “is committed to creating a safe place for our members to receive discreet and accessible virtual care.” A representative for Confidant Health echoes that the company recognizes the importance of privacy in SUD care and will “continue to adhere to HIPAA and similar legislation as well as upholding our own internal protocols which we developed to protect our members.

Nick Mercadante, founder and CEO of PursueCare, says his company does not collect, store, or forward protected health information from visiting users, and that patients don’t receive their care directly on the PursueCare site. He also said PursueCare does not share protected health information with third parties, though it does “utilize Facebook Pixel and Google Analytics for internal reporting purposes.

Pear Therapeutics, responsible for reSET-O, notes it doesn’t share PHI without patient consent, does not use any digital footprints to identify user identities, and reports data “on an aggregated and de-identified basis.” “This is how small tech businesses work, and absent anyone telling you that you’re not allowed to do that, you’re allowed to do that,” she says, questioning whether the sites’ use of ad trackers and outside software boils down to finances. Clark, too, expresses concerns that the use of data collection is financially motivated and, for the right price, could be sold or leased to law enforcement or other parties. “When there’s monetary incentives, people make the changes.

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