Taylor Swift said the Ticketmaster fiasco that infuriated fans trying to buy tickets for her new tour was 'excruciating for me'
“It goes without saying that I’m extremely protective of my fans,” Swift wrote on Instagram on Friday. “It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse.” Swift blamed Ticketmaster for the snafu, noting that there were a “multitude of reasons why people had such a hard time” getting tickets.
” Swift added that she would try to “figure out how this situation can be improved moving forward.” Sales for the singer’s new Eras Tour began Tuesday, but the demand snarled the ticketing site, infuriating fans who couldn’t snag tickets. Customers complained about Ticketmaster not loading, saying the platform didn’t allow them to access tickets, even if they had a pre-sale code for verified fans.
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