According to the Taiwan Tourism Bureau, up to 60 per cent of hotels across the island are struggling to find workers.
Honorary chairman of Taiwan Tourist Hotel Association, Mr Lai Cheng-I, said that on average, a hotel is short of labour by 30 per cent. Housekeeping departments are among the worst hit, lacking 70 per cent of labour.
“It’s very hard to recruit staff now, that's why there are reports of some Taipei hotel managers who have to make the room beds themselves,” Mr Lai said. Many workers were laid off at the height of the pandemic, when the hospitality industry across the world was impacted. With most of these former employees having landed new jobs, many are reluctant to return to the hospitality industry.To cope with the crunch, hotels are moving workers from other departments to help out temporarily.This, especially since Chinese tourists used to account for the biggest source of visitors to Taiwan before the pandemic struck.Some hoteliers believe the best solution is to look beyond the island and import more foreign workers.
“We hope the government can inject 10,000 foreign workers into the hotel industry, whether it’s for housekeeping or frontline staff,” Mr Lai said.It is estimated that hotel revenues have reached 80 per cent of pre-pandemic levels, and a full return to those levels could be reached by early next year.
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