Starbucks - ringing up record sales but struggling with low employee morale -plans to spend $450 million next year to make its North American stores more efficient and less complex.
The company touted other upcoming benefits for workers, including more flexible scheduling, more generous sick time accrual and expanded ability for mobile customers to tip.at its U.S. stores during morning presentations Tuesday. But it has clearly been an impetus for the company to think more deeply about ways to improve employees’ work life. Since late last year, 236 of Starbucks’ 9,000 company-owned U.S. stores have voted to unionize, an effort the company opposes.
Starbucks says it is required to negotiate new benefits with union stores. But in August, the Seattle office of the National Labor Relations Boardagainst the company, saying it was violating U.S. labor law by withholding wage increases and other benefits from workers in unionized stores. A hearing in that case before an NLRB administrative judge is scheduled for October.
“There are two paths. We can work together as partners, side by side, or we can have a third party between us,” he said.named Starbucks’ CEO
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