Starbucks says it might close its bathrooms to non-customers, for safety
“We serve 100 million people at Starbucks,” Schultz said. “There is an issue of just safety in our stores in terms of people coming in who use our stores as a public bathroom.”
Providing safety for Starbucks employees and customers is also of importance to Schultz in making sure both groups are satisfied and protected, he said. “We have to harden our stores and provide safety for our people,” he told the Times. “I don’t know if we can keep our bathrooms open.”The decision would reverse a 2018 policy the company implemented that opened up its seats — even its porcelain ones — to anyone after the company was embattled in a public controversy following the arrest of two Black men at a Philadelphia store. The men had arrived at the store early for a business meeting.
The manager then approached the two men at the table to ask if she could get something to drink but called the police two minutes later, telling authorities that there were “two gentlemen in my cafe that are refusing to make a purchase or leave.”
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