There were numerous complaints from parents about the poor standard of service. Read more at straitstimes.com.
SINGAPORE - A primary school in Siglap and its school bus operator have agreed to terminate a two-year contract just four weeks into the school term after numerous complaints from parents about the poor standard of service.
On its part, Yeap Transport said it had told parents earlier to expect the information to be delayed. “There were also difficulties in their communication, and the prices and timing of pickups and drop-offs were unclear and were revised several times,” he said. “There were also several issues with seatbelts and safety at drop-off points.”
The company resorted to using private-hire cars from car rental firm Lumens to plug the shortage of buses. Yeap Transport said it was bearing the higher cost of using cars instead of buses, and added that it had lost 30 bus contractors as at January.Bus companies said school bus services come with unique challenges in terms of the resources and planning needed.
Mr Goh told ST that St Stephen’s was aware of the problems that parents were facing and is looking for a new operator. He did not want to comment further on any safeguards that may be put in place to avoid similar problems in the future. Besides St Stephen’s, Yeap Transport provides school bus services to three other primary schools in 2023. They are Opera Estate Primary in the east, and Pei Chun Public and Cedar Primary in Toa Payoh. The company also serves three international schools and six pre-schools.
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