Southwest promotes IT directors despite Christmas flight meltdown
model, which allows it to fly faster, cheaper routes without a central hub.
IT problems were also blamed, with some pilots and crew waiting hours to reach Southwest operations staff, who were overwhelmed with requests.alleging that SWA failed to promptly refund tickets and violated its contractual obligations to its passengers.Is unclear what sort of changes Decaire will bring to SWA's flight scheduling, or if he'll be able to prevent a future breakdown without an overhaul so extensive it changes Southwest's business model.
"How did we go from the most stable and profitable airline in history to the greatest meltdown in airline history," SWAPA 2nd Vice President, Tom Nekouei, asked in a blog post. "In our case, it's three words: Lack of leadership," Nekouei said. Systemwide failures at SWA have been increasing in frequency over the past 15 years, Nekouei said, and"were all results of conscious operational, manpower, or tech infrastructure investment decisions made at the senior levels of our company."
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