Southwest Airlines announced in a letter to loyalty customers that it is taking additional measures to review the events and 'make thoughtful recommendations on future actions.'
CEO Bob Jordan announced several steps the carrier is taking to reduce the risk of any future operational meltdowns including allocating more than a $1 billion to upgrade and maintain its IT systems. from Southwest after its outdated crew-scheduling technology became overwhelmed during the chaotic holiday season.
"The recent disruption will accelerate our plans to enhance our processes and technology as we continue to focus on adding capabilities to bring rapid improvements for you, our valued customers," CEO Bob Jordan said in a note to loyalty members.This includes budgeting to spend more than $1 billion of its annual operating plan on investments, upgrades and maintenance of its IT systems.
While Southwest has already "mitigated risks in the short-term" to prevent future operation disruptions, it is now taking additional steps to "review the events and make thoughtful recommendations on future actions," Jordan said in the letter, which was also posted on its website Tuesday. After the Christmas weekend winter storm passed, most carriers were up and running. Southwest's technology, however, left crews and planes out of position for an extended period.
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Southwest Airlines outlines recovery from operations meltdown late last yearSouthwest said it canceled more than 16,000 flights between Dec. 21 and 31, and lost between $725 to $825 million in revenue.
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Southwest Airlines outlines recovery from operations meltdown late last yearSouthwest said it canceled more than 16,000 flights between Dec. 21 and 31, and lost between $725 to $825 million in revenue.
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Southwest Airlines outlines recovery from operations meltdown late last yearSouthwest said it canceled more than 16,000 flights between Dec. 21 and 31, and lost between $725 to $825 million in revenue.
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