How do you get help? Travel companies say they’ve become more responsive to social media channels.
– More than 53 million people will be traveling for the upcoming Thanksgiving holiday, even more for Christmas.
After two years of staying put, millions of Americans are traveling again, and with that comes travel headaches, and lots of them. Consumer experts say some ways are better than others to get your complaints noticed. Don’t follow the crowd. Resist the urge to publicly shame a company off the bat. Instead give their regular customer service channels a try first, before taking it public. Don’t be platform specific. Don’t just send out a tweet, reach out to all platforms to try and get the answers you need. Tell the truth. Companies will more than likely shrug off a false online review.
One last tip, the airline industry is one of the fastest when it comes to speedy answers on social media. According to a recent study, airlines generally answer customer questions on Twitter in a little over 90 minutes and Facebook replies average about five and a half hours.
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