Southwest downplayed the flight changes, saying passengers are receiving preliminary flight change information that has not been finalized.
But the flight changes Southwest Airlines sent the 28-year-old human resources manager and her family and friends Tuesday for a September vacation in Lake Tahoe are a doozy.
Her sister's new itinerary doesn't even make sense. She was on the same nonstop San Diego-Reno flight as the entire group of 15, but the new reservation shows her departing tripin Oakland, stopping in Las Vegas and arriving in Reno. It also lists, for the same day but under"returning flight,'' a San Diego-Oakland flight at a time when she is due to be in the air from Oakland to Las Vegas.Karen Doltz can relate. She received a similar email from Southwest Tuesday.
The airline says travelers seeing new flights in their reservation have a seat on those flights pending further changes by an airline representative after reviewing rebooking options with passengers. The airline reaches out to those who don't contact it first.
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