After missing two target dates - with the deadline by Ofcom originally set for April 2023 - a third date has been confirmed which will see the new One Touch Switch service start later this year.
A simpler broadband switching process is set to start later this year, it has been confirmed by The One Touch Switch Company .
“Without a simpler cross-network switching process, it’s harder for consumers to consider their choices and leave for better options when price rises hit. Our own data shows that broadband customers can save as much as £179 if they switch,” said Ernest Doku, telecoms expert at Uswitch.com. Speaking about the update, TOTSCo - the team behind the new switching service - said: "In arriving at this date, we have spoken with many CPs and other stakeholders from all industry sections. We believe that all parties can achieve this date. While we recognise that many CPs would prefer an earlier date, we believe that this is the earliest credible date given the implementation timescales that have been communicated to us.
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