The hotel has now closed its doors to the public to provide accommodation to those seeking asylum in the UK, leaving its paying guests wondering where they were sleeping.
Sarah Ions, from Willenhall, was visiting Shrewsbury with a friend when she was informed by the hotel she would not be able to stay for her scheduled second night.
"I feel really sorry for the staff here, there's loads of people standing at the desk. It's not their fault but they seem like they've just been left to it."In a statement, the hotel said:"We are working with the Government to welcome people who desperately need a roof over their head – often people who have escaped war-torn countries, and are seeking a safe place to stay while they wait for a more permanent home.
"We want to reassure residents and businesses that we are working hard to ensure our guests are well supported. "Where guests had already booked, we are also working with Shrewsbury BID to help find alternative venues in Shrewsbury town centre." "As a council, we will be doing what we can in our powers to support the various groups involved. We want to ensure that this is well managed and runs as smoothly as possible, and we are looking at ways that we can encourage those in the hotel to make a positive contribution to life in the county.
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