Shell will pay out more than £500k after charging thousands of customers more than the energy price cap allows
Shell reported the payment problems to Ofgem itself after it discovered them in March 2022.
Shell Energy said: "We're sincerely sorry that errors updating our prepayment meter rates resulted in some customers being overcharged for a period of time. Between January and March 2019 the company overcharged 12,000 households by more than £100,000 in total.Because the company reported the problem itself and fixed it, Ofgem said it would not take "formal enforcement action on this occasion".
Some £12m of profits has already been pledged to the scheme ahead of the winter months and a further 10% will go towards it every six months for as long as the crisis lasts.
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