A U.S. Department of Transportation investigation found that between 2018 and 2021, the Fort Worth-based carrier left about 5,800 passengers stuck on the tarmac for hours without letting them off, according to a DOT press release.
“I’m certain that the pilots on those airplanes and the flight attendants on those flights were like ‘get us off of this thing,’” he said. “They weren’t thinking about the fin, they were thinking ‘These people have got to get off this plane.’”
“I expressed that we have a passenger with a medical issue that’s going on,” said Tajer."'We’ll do our best.’ I said: Your best is to tell me to taxi to a gate now or I will declare an emergency and then I’ll be able to get there without your permission. That was not a fight against the people telling me no, that was a fight for passengers.”
American has committed substantial time and resources to improve its performance on tarmac delays, such as the deployment of Hub Efficiency Analytics Tool to shift arrivals and departures around severe weather to help avoid conditions that can lead to lengthy tarmac delays. We also built new smart gating technology that reduces taxiway congestion and the time aircraft spend waiting for available gates.
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