Southwest Airlines canceled tens of thousands of flights late last year due to its own faulty systems. This massive failure triggered an investigation by the U.S. Department of Transportation. Did Southwest effectively deceive its customers by scheduling flights in a manner they should have known…
Southwest Airlines canceled tens of thousands of flights late last year due to its own faulty systems. This massive failure triggered an investigation by the U.S. Department of Transportation. Did Southwest effectively deceive its customers by scheduling flights in a manner they should have known was unrealistic? Has Southwest refunded everyone every dime owed?
“Southwest Airlines has brought on new lobbying firepower for the first time in almost half a decade, as the airline weathers new scrutiny in Washington over the scheduling meltdown last month. That’s half the point of congressional investigations into companies: to get the companies to play ball with politicians. Specifically, Southwest employed only two former lawmakers as lobbyists, and both of them were Republicans. That’s seen as disrespectful to Democrats.
One way to think of this move is that Democrats have finally placed a guy on the inside at Southwest. Yes, Jerry Costello is now paid by Southwest, but it’s just as true that he works for congressional Democrats. Costello is a generous Democratic donor himself, but part of his job will be convincing Southwest to give more money to Democratic politicians.
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