ServiceNow BrandVoice: How Governments Can Successfully Support A Hybrid Workforce

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ServiceNow BrandVoice: How Governments Can Successfully Support A Hybrid Workforce
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  • 📰 Forbes
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How Governments Can Successfully Support A Hybrid Workforce

Much like their private-sector counterparts, governments are eager to get employees safely back into the office as soon as possible. And, just like the private sector, public employees don’t necessarily share their enthusiasm for a workplace return. Office-based employees have grown accustomed to working from home and want to continue to do so—at least part-time—regardless of what’s happening with Covid-19.

One of the biggest frustrations in the world of work is having to waste time chasing down people for answers and providing status updates. That’s because emails, spreadsheets, and reports are normal communication methods around projects. When someone is out of the office or drops the ball, it can bring everything to a halt. With major projects, it’s hard to get a real-time view of the big picture. And many times in government, important decisions must be made based on trailing data.

Many digital initiatives have failed because they were point solutions that provided limited value to a small group of employees while adding to the complex web—and costs—of operating systems. By contrast, theFor employees to work remotely, governments must move more work to cloud environments. Data security is paramount. More people off-site means more potential points of entry for hackers. How do you ensure the right employees have access to the right data in a secure way, while keeping other areas restricted? Commercial cloud environments have become increasingly sophisticated—in many cases providing asecure environment for a hybrid workforce, compared to legacy systems that are geared toward protecting on-site access.

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