Three lessons learned during the first wave of COVID-19 can help businesses survive what comes next Sponsored by servicenow
Cyberattacks. Hurricanes. Plagues ofBusiness continuity leaders are experts at contemplating the myriad ways things can go wrong. Even for us, the COVID-19 pandemic was a massive wakeup call.
COVID-19 has been a valuable learning experience, shining a harsh spotlight on gaps and mistaken assumptions in our risk management plans. As we begin compiling after-action reviews, it’s critical we address these oversights in our updated business continuity and crisis management plans. Lesson #1: Distinguishing need-to-have from nice-to-haveA ServiceNow manufacturing client has been engaged in a long-term effort to improve efficiency by building a command center for its mills and factories.
What IT sees as critical to ongoing operations is different than what finance needs to close out the quarter. Both are important, so how does an organization decide what’s truly critical?
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