'We apologize to the fans. We apologize to Ms. Swift.' Top executives in the ticketing industry are facing the Senate Judiciary Committee after Ticketmaster’s breakdown last year during a sale of Taylor Swift concert tickets.
U.S. Sen. Amy Klobuchar, a Minnesota Democrat, recalled piling into a friend’s car in high school to go to concerts by Led Zeppelin, The Cars and Aerosmith. These days, she said, ticket prices and fees have gotten so high that shows are too expensive for many fans. Klobuchar said ticket fees now average 27% of the ticket cost, and can climb as high as 75%.
“To have a strong capitalist system, you have to have competition,” Klobuchar said in a hearing of the Senate Judiciary Committe. Ticketmaster required fans to register for the presale, and more than 3.5 million people did, a record for the company. Ticketmaster eventually canceled a planned ticket sale to the general public because it didn’t have enough inventory.
Live Nation’s President and Chief Financial Officer Joe Berchtold apologized to fans and to Swift on Tuesday, and said the company knows it must do better.
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Senators to grill Ticketmaster after Taylor Swift fiascoSenators are expected to grill Ticketmaster, questioning whether the company’s dominance in the ticketing industry led to its spectacular breakdown last year during a sale of Taylor Swift concert tickets. Follow AP's coverage.
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Senators to grill Ticketmaster after Taylor Swift fiascoSenators are expected to grill Ticketmaster Tuesday, questioning whether the company’s dominance in the ticketing industry led to its spectacular breakdown last year during a sale of Taylor Swift concert tickets. U.S. Sen. Amy Klobuchar, a Minnesota Democrat, said the Senate Judiciary Committee hearing will focus on consolidation in the live entertainment and ticketing industries and how it harms customers. “For too long, consumers have faced high fees, long waits and website failures, and Ticketmaster’s dominant market position means the company faces inadequate pressure to innovate and improve,” Klobuchar said in a statement ahead of the hearing.
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Ticketmaster Plans to Blame Scalpers for Taylor Swift Debacle at Senate HearingLive Nation president and CFO Joe Berchtold will detail how disruption caused by bots makes ticket-buying worse for everyone, calling for government action.
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Ticketmaster blames bots, learns lessons from Taylor Swift concert sale -testimonyTicketmaster learned 'valuable lessons' from the Taylor Swift concert tickets sale last year that was disrupted by record bot traffic, the parent company will tell a U.S. Senate committee on Tuesday.
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Live Nation CFO defends Ticketmaster, blames bots for Taylor Swift debacleTicketmaster learned 'valuable lessons' when the Taylor Swift concert tickets sale last year was disrupted by record bot traffic, the parent company will tell a U.S. Senate committee on Tuesday.
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