She had already flown from Singapore to Sydney, and had to purchase new flight tickets to Tasmania on the spot.
Little did they know that their dream vacation would turn into a holiday nightmare fraught with anxiety, said StomperDe and two friends had booked two-way tickets from Singapore to Sydney to Hobart for a trip from November 26 to December 5.However, only the Singapore-Sydney and Sydney-Singapore flights are operated by Scoot while the Sydney-Hobart and Hobart-Sydney ones are interline flights operated by Virgin Australia.
"During our time in Hobart, we kept checking our bookings and saw that our Hobart to Sydney tickets had been cancelled too. "When we reached the domestic airport in Hobart on December 5, I asked the check-in staff why our 15:20h flight from Hobart to Sydney was cancelled. I wanted an official statement from them.
"The above situation caused us lots of stress and anxiety, especially during our time in Hobart. Our supposedly 'relaxing' holiday turned into a nightmare and was very stressful as we kept worrying about our flight back." "Due to a technical error, scheduling updates from Virgin Australia about flights VA1528 and VA1535 were not updated in our booking systems.
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