When an employee brings us a problem, we need to resist immediately jumping-in and solving that problem. Instead, we need to use these 7 words to help them grow, become more resilient, and develop their critical thinking skills.
One of the big discoveries was that only 23% of people say that when they share their work problems with their leader, he/she ‘Always’ responds constructively. By contrast, 17% say their leader ‘Never’ responds constructively. And overall, more than half of employees feel that their leader doesn’t consistently respond constructively when they share their work problems.
Now, when an employee brings us a work problem, asking them “What’s your plan for solving this issue?” is one of the best ways to respond constructively. Why? Nor do we want to relegate the employee to the sidelines and insert ourselves into the situation by saying “I’ll take this over myself and I’m going to call ACME directly, I’ll get this straightened out.” Doing that enfeebles the employee, destroys their confidence, eliminates the chance for them to evidence accountability and proactivity, and commences a parent-child cycle.
So not only does asking employees “what’s your plan for solving this issue?” empower them, it also creates much greater trust between boss and employee. Plus, when the employee brings a problem, if a boss blames or enfeebles the employee, what are the chances that the employee will continue to discuss problems? Probably slim to none. And when employees stop bringing problems,Now, initially this approach may take the leader a little longer than blaming or enfeebling the employee.
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