It was an 'unexpected challenge', he said.
The hiccup has since been fixed, the grocers said The CEO of Sainsbury’s has apologised after a technical issue led to the cancellation of thousands of online grocery deliveries. The supermarket giant said an overnight software update meant the ‘vast majority’ of online orders couldn’t be fulfilled on Saturday. However, the glitch caused further chaos as some stores couldn’t accept contactless payments, meaning shoppers had to use a physical bank card or cash.
Sainsbury’s in London is suffering from IT technical issues Cash or physical bank cards were the only payment options for shoppers yesterday ‘I really understand how important it is for everyone to be able to shop with us conveniently and easily, whenever and however you want to, and I am sorry if you have not received your usual service from Sainsbury’s this weekend.
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