'We sincerely apologise for this unfortunate incident and really hope that this is a one-off incident that we wish should never happen to anyone.'
A woman was disgusted after finding a dead fly in her food, which she had already nearly finished.had ordered lunch from Saap Saap Thai's Bedok Mall outlet via Foodpanda on July 14, at around 12.54pm.The Stomper informed Foodpanda about the incident and received a refund. She also reported it to the Singapore Food Agency and the restaurant.
He said:"We replied to the customer on July 17, at 8am, regarding their feedback sent to us on July 14, at 8.42pm, and extended our sincere assistance to her. "Our on-site supervisor and supervisory manager were both made aware of this matter on the afternoon of July 17 via our internal Bedok Mall outlet's WhatsApp group and had inspected the store.
"As a precaution, we also cleaned up our store, in particular the kitchen area, on the evening of July 17 upon closing and thoroughly washed the store again later in the week when manpower was made available.
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