Customers complain of exposed order info, multiple charges — but still no postage
A technical SNAFU shut down the UK's Royal Mail Click and Drop website on Tuesday after a security"issue" allowed some customers to see others' order information.posted on Click and Drop's status page, Royal Mail shut down the website about an hour later.We have been made aware there was an issue affecting Click & Drop that meant some customers could see other customers' orders. As a protective measure, we have stopped access to Click & Drop temporarily.
In subsequent alerts, Royal Mail assured customers that its engineers continued to work on a fix, and hoped to have the site back online"as soon as possible." The service, which allows customers to print labels and pay for postage online, and then track packages until they reach their destination, vowed that it was"treating this as the highest priority."
Later, Royal Mail suggested users resort to actual paper"emergency" order forms instead of the online versions. Who even owns a printer these days? Emergency, indeed. About four hours later, at 18:01 GMT, the postal service marked the issue as"resolved," and the website was up and running."We apologise for any inconvenience this has caused our customers," Royal Mail said."The root cause is now under investigation."
On Wednesday, the online service noted"no incidents reported today." However, some customers took to Twitter to say the site
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