While it's relatively easy to toggle captions and subtitles inside apps, two remote controls are frustratingly close to make it a one-button endeavor.
The idea that remote controls should include a dedicated button for captions is not, in and of itself, a bad one. In fact, it makes a whole lot of sense, whether the remote belongs to a television or a peripheral like Roku or Amazon Fire TV. We acknowledge the fact that it would add complexity and, possibly, cost to a device. But we believe it would be worth it.
There’s good and bad news when it comes to captions, however. The bad news is that there isn’t an obvious “Toggle captions” option for the buttons. That’s a shame and something Amazon should be able to fix relatively easily if it wants. Only one problem here: That scheme works great in the Amazon Prime Video app, but it doesn’t work in every other streaming app I tried.
Like the Alexa Voice Remote, Roku gives you a few options from which to program one of the buttons. But unlike Amazon, one of those options happens to be “Closed captions.” You also can program a voice command, the same as with the Alexa remote, which gives you another avenue to turn on captions or subtitles.
But it also fails to work on some pretty major apps. YouTube and YouTube TV are out. So, too, are Netflix, Amazon Prime Video, and Apple TV.
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