Across the retail landscape, businesses have been putting items under lock and key as a quick way to stop thieves. But by trying to solve one problem, these businesses may be creating another: turning off shoppers with overreaching measures.
But that experience was short lived. In the past six months or so, CVS, Target and other retailers where Holohan shops have been locking up more everyday items like deodorant and laundry detergent as a way to reduce theft. And the 56-year-old Chevy Chase, Maryland resident is now back to shopping online or visiting stores where she doesn’t have to wait for someone to retrieve products.
“I know they’ve got to do something, but locking the stuff up definitely just has me walking by that aisle,” said Holohan, a business consultant. Across the retail landscape, businesses have been putting items under lock and key as a quick way to stop thieves. Some are considering extreme measures, including Rite Aid Corp., whose chief retail officer Andre Persaud told analysts on an earnings call late last year that it’s looking at “literally putting everything behind showcases to ensure the products are there for customers who want to buy it.” It’s also considering using off-duty police officers at some of its stores.