More casual dining restaurants and takeout joints are dispensing with direct phone lines, opting instead to divert customer calls to voice bots amid staffing shortages
More casual-dining restaurants and takeout joints are dispensing with direct phone lines, opting instead to divert customer calls to voice bots.
That is particularly helpful in a time when 65% of restaurant operators say they don’t have enough employees to support customer demand, according to a survey conducted by the National Restaurant Association between July 14 and Aug. 5.
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