New research highlights the importance of incorporating the views and experiences of disabled passengers when designing the driverless taxi systems of the future.
Simply put, hiring taxis and ride-sharing with a disability is commonly, at best, an unpredictable experience and, even after booking, actually receiving the ride is never guaranteed. Whilst some drivers will bend over backward to be helpful and courteous, many would appear to consider disabled riders to be a somewhat burdensome fare.
Shravani Sharma, Ph.D. of Warwick Manufacturing Group the lead author of the research entitled"Exploring the Impact of Autonomous Taxis on People with Disabilities" said in a, “Our research highlights the current issues those with disabilities face when booking taxis—with many reporting that their trips have been canceled due to their use of a wheelchair. Drivers might feel the extra time wheelchairs add to journeys would reduce their earnings.
"Driving is a very complex task to complete, so self-driving cars could enable someone with a disability, for example, cerebral palsy or tremors, to simply press a button and go."Nonetheless, embedding the requisite accessibility will, unlike the vehicles themselves, certainly not be an autonomous process or one that simply follows the natural design flow.
Though satisfactorily attending to these issues may prove complex given the nuanced and individualized nature of disability – the basic starting point is far more simplistic.
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