It sparked 2 investigations
A confidential report into an alleged racist incident at Nottingham Castle has been seen by Nottinghamshire Live after more than a year of controversy. The report notes that several staff said they needed more training in handling such incidents, but casts doubt on claims that Nottingham Castle employees were not sympathetic to the alleged victims.
One of them was an independent investigation carried out by HR group The People Factor. That report found "staff of Nottingham Castle failed to enact the safeguarding procedures" on its website and advised that "lessons learned from this incident are translated into an appropriate action plan." "As Panya and her daughter were shouting at her, Witness A asked her 'not to be so aggressive'. This comment resulted in Panya's temper increasing and it commenced both Panya and her daughter questioning Witness A about Nottingham Castle's Safeguarding Policy."
"She also feels there is a need for extra staff with appropriate skills to patrol the castle." But in terms of Ms Banjoko's claims about a lack of support from Nottingham Castle staff, the report notes one employee as feeling "she could do nothing but show empathy and apologise for what had happened to both families."
"If the castle had responded with diplomacy and speed this matter could have been concluded a year ago. The report is a one-sided account and contains many inaccuracies and untruths that I have still to discuss with the castle.
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