Rent the Runway reopens after supply-chain crisis

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Rent the Runway reopens after supply-chain crisis
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Rent the Runway says it's back to normal after a cascade of delayed and canceled orders angered customers.

Rent the Runway says its business is working normally again after a cascade of delayed and canceled orders angered customers.

The fashion-rental company was trying to limit the damage after customers last month said outfits they ordered for special events hadn’t arrived on time or had been canceled with no warning. Rent the Runway, which said implementation of new software disrupted its sorting system, pledged to refund some customers and give $200 in cash to others whose orders were never shipped.

The company’s top supply-chain executive stepped down as angry customers flocked to the service’s social media pages to voice dismay about being stranded without their planned garments for weddings and galas.

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