Needs of the disabled and elderly ignored and some passengers risk being excluded from the railways, Transport Committee finds
Rail Minister Huw Merriman has been told proposals to close more than a thousand ticket offices in England could lead to a “situation that risks excluding some passengers from the railway”.a storm of protest from passengers and rail unions
They say the lack of detailed information about how ticketing arrangements will be handled led the committee to conclude the proposals “go too far, too fast, towards a situation that risks excluding some passengers from the railway”. They also criticised the Government’s public consultation, warning it was “not adequate” for such an enormous network-wide issue and failed to reflect how people travelled now. The consultation process had been used previously for shutting single stations, and never before for such a major change.were often not made available by the train operators, and more accessible formats only became available after they were threatened with legal action by disabled campaigners.
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