Customer said they'd been left waiting 15 minutes to pick up their takeaway roast dinner
A pub left a simple five word message to a customer who left a scathing review of a ‘collect’ carvery from a Midland pub. The customer went online to complain on Google reviews about what happened when they visited the The White Swan in Wythall to collect a dinner which they had ordered in advance.
However, Nikki did not enjoy her experience, saying ‘you can get far better for your money elsewhere’, BirminghamLive reported. She started her Google review by saying: “Carvery collection - don’t bother.”Her review in full added: “Shocking service. Ordered a carvery for collection which by definition should mean you show up at the collection time and ‘collect’ your order.
“No bag to transport your ‘collection’, food isn’t even in a proper leak/spill proof container of some sort, oh and the roast potatoes that were paid for were missing. Terrible place.The owner of the The White Swan responded to Nikki’s Google review with just five simple words. Their response stated: “Thank you for your review.”
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