Piles of letters left behind in delivery offices as Royal Mail staff struggle with workload 🔴 connie_dimsdale reports:
ByPiles of letters are being left behind in some Royal Mail delivery offices as staff struggle with higher workloads,, show letters and parcels crammed into sorting frames at the end of the day, showing delivery workers have been unable to deliver all their allocated mail successfully.
Evelyn Taylor-Williams, 42, from Gravesend, Kent, has not received an important letter detailing how she must prepare for an upcoming heart operation, leaving her “extremely stressed” and “frustrated”. “They’ve confirmed that I’m booked in but I don’t know what they want from me because I’m on medication. I don’t know whether to keep taking it. Stop taking it. I don’t know what to do because the instructions are in the admissions letter.She added: “I’m really worried. I’ve been waiting a long time for this surgery. I’m not having heart surgery for the fun of it. I need it.
Additional bundles of mail are being divided between employees who already have their own bundle to deliver This practice is either referred to as “lapsing” or “extra”, and while it has always happened, the postal worker claimed Royal Mail is currently “ramping it up”. “We’re doing more lapsing than we ever have done,” they said.
The spokesperson added: “Over the last 10 years, the number of addresses we deliver to has grown by more than two million and many postmen and women’s routes have not been revised in this time. This can mean that some routes can be an hour or two longer than others, for example where new housing developments have been built.
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