Care firm patient left without 'critical medication' for three weeks, damning report reveals
Inspectors from the Care Quality Commission unearthed serious issues around medication at Routes Healthcare's Manchester branch, which provides care for the elderly, those living with dementia and disabled people in their homes. The branch has been placed into special measures.
"Timings between calls are very tight, you have to rush the job sometimes," one member of staff told the CQC inspectors, according to the report. The feedback from those receiving the service and their relatives regarding the length of the carers' calls was also mixed, the report said. They said that some staff rush and sometimes leave early, but regular carers are 'very good'.
However, inspectors said there were enough staff available to meet people's needs at the complex care and reablement services with a contingency plan in place for staff shortages. The care provider is 'actively recruiting' staff, but work had not started to establish why staff retention was poor - just 48.95 pc.
"Since these issues were brought to our attention, we have been working closely with the local CQC inspectors to rectify them as speedily as possible. This has included immediately seconding one of our most senior and experienced Registered Managers to lead and support our team in Manchester, while we recruit a new permanent Registered Manager for the branch.
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