Delays on new passports are set to get worse and thousands could see their holidays put in jeopardy, according to a report.
Leaked Passport Office documents revealed the 500,000 application backlog is growing, morale among staff is a ‘rock-bottom’ and the IT system it relies on is ‘creaking’.reveal officials know the system is not ‘fit for purpose’ and pressure is expected to get ‘heavier’.
The service is struggling to keep up with a surge in demand which began when Covid-19 travel measures were eased and people started to think about booking holidays again. A whistleblower told the paper a new digital passport system rolled out at the start of the pandemic was not functioning properly, leaving civil servants reliant on a hotchpotch of processes.Staff have complained about being treated like ‘peasants’ and there is said to be widespread acceptance within the organisation that it is in deep trouble.
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