SINGAPORE – Passengers on board at least two Scoot flights from Athens to Singapore had to fly without their baggage after the heatwave engulfing Greece affected aircraft performance. On Tuesday, another Scoot flight from Athens to Singapore, which is usually a direct non-stop route, had to refuel in Amritsar, India, as the plane began the journey with less fuel to...
SINGAPORE – Passengers on board at least two Scoot flights from Athens to Singapore had to fly without their baggage after the heatwave engulfing Greece affected aircraft performance.
She said Scoot has since reached out to affected customers to arrange for their baggage to be sent to their homes or hotels.When asked by The Straits Times, the airline did not specify how many flights from Athens were affected by the ongoing heatwave, and if future flights would be impacted. It only said that it would continue to monitor the weather conditions in Greece and adjust operations as required.
When asked, a spokesman for Athens International Airport said it was not able to disclose how many airlines taking off from the Greek capital faced performance issues due to the heatwave. He added that any baggage stranded at the airport is handled directly by the individual airline and its assigned ground handler.
The Australian national in her early 50s, who declined to be named, was returning to Singapore with her husband and daughter after a holiday in Greece. The flight was delayed by nearly two hours. The passenger said: “I appreciate it was chaos on the ground, but the whole response from the Scoot and Sats call centres was terrible. I phoned Scoot about four or five times, and I phoned Sats, I reckon, about 30 times. They had no idea what was going on.”
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