'Overwatch 2' moderation tools include voice chat transcriptions and SMS verification
is set to go live and free-to-play on October 4th, and in preparation for the big day, Blizzard has outlined a suite of moderation tools aimed at curbing abusive and disruptive player behavior. The new system will require a phone number to be linked to every account, and will introduce audio transcriptions of reported voice chat interactions, among other changes. Blizzard is calling the initiative Defense Matrix, named after D.Va's hologram shield ability.
Another notable feature of Defense Matrix is the addition of audio transcriptions for problematic voice chat recordings and automated review tools for the resulting text. The transcription process relies on players reporting abusive speech as it happens — but once someone is reported, this system collects a temporary recording of the match's voice chat and transcribes it to text. That text is then analyzed by Blizzard's existing AI-driven abuse-detection tools.
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