New spending has already improved service at the agency, but we need to stay the course.
When the IRS finally received the funding it desperately needed, it was both a relief and a challenge. The IRS does not have the luxury of shutting its doors while it retools for the 21st century. It has to do its work, process returns and modernize all at once.
The Inflation Reduction Act’s funding was a 10-year investment, and it takes time for new resources to pay off. Leading up to the law’s passage,I was wrong. We’ve gotten some miracles. Here’s what the IRS delivered for taxpayers in the last year:The IRS processed more paper returns last year than any year in recent history, and all but eliminated the pandemic backlog. That by itself is pretty miraculous.
As one vivid example, a cafeteria in Austin that served as storage space for unprocessed returns, went from looking like this:But the IRS is also making progress toward a more important goal. Over the next few years, the IRS That means it will offer electronic filing and correspondence options to all taxpayers, so that no one has to send in paper . Additionally, by 2025, the IRS plans to scan all paper returns it receives.Scanners might not seem revolutionary, but for the IRS they are. They mean that taxpayers who choose to file by paper will see processing times cut in half.
Ultimately, for the Inflation Reduction Act to be judged a success, that transition must be completed. We’ll know more about how they’re faring at next year’s anniversary.Before the Inflation Reduction Act’s passage, the IRS didn’t have enough employees to answer when taxpayers called. Instead, they hung up on those who called during peak periods, a so-called “courtesy disconnect,” knowing there was no way the call would be answered. This was better than wasting callers time — but not by much .
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