More than two years after the pandemic disrupted business trips and corporate junkets, work travel is ramping up. But the rebound still has a way to go.
The experience of travel has also changed with airport and airline staffing challenges translating into longer waits for services, more flight cancellations and fuller and less-frequent flights to some places.
That makes Atlanta “the center of the air travel universe,” said Joe Leader, a frequent traveler who lives in Dunwoody, Ga., and runs the Airline Passenger Experience Association. “You have more options here than nearly anywhere else.” There are so many frequent fliers in Atlanta that Delta has nine Sky Clubs at Hartsfield-Jackson. United and American — Philadelphia’s largest carrier — also have their own airport lounges. When priority boarding for elite frequent fliers is announced at Atlanta airport gates, it’s not unusual for dozens of people to stand.
Some geographic shifts during the pandemic also are changing business travel, altering how and where people live and work. Among some who lived near the world’s busiest airport because their jobs required heavy travel, it could mean a migration away from Atlanta.
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