Oakland city leaders announced Monday a $2.5 million investment to improve the city's 911 system, following criticism over slow response times and recent outages.
Mayor Sheng Thao, along with members of the city council, said the additional funding would come from the Oakland-Alameda Joint Powers Authority, which experienced an increase in revenue.
Currently, the police department's 911 center has 62 dispatch / call-taking staff and 16 vacancies. To address staffing, city administration has authorized continuous recruitment for dispatcher jobs and conducting community outreach to encourage residents to apply.Along with hiring, officials announced what they described as a"major" upgrade to the city's computer-aided dispatch system.
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