Though a household appliance should have a useful lifetime of 5-10 years, vendor support tends to be shorter... much shorter
Buyers of high-end smart devices could find their shiny appliance loses some of its capabilities or becomes a security risk after a few short years when manufacturers fail to provide software updates, says Which?this situation could affect various domestic appliances such as washing machines or dishwashers.
The problem, of course, is all that pesky software that keeps requiring updates. Or at least it does if you are daft enough to connect any domestic appliances to the open internet, which is the definition of"smart" that Which? has adopted. For its research, Which? said it approached 119 manufacturing brands with regard to hundreds of smart devices they produced between them, covering 20 different categories of hardware. Only about half responded with clear information regarding software support policies, and in many of these cases, support was provided only for two years, regardless of the expected lifetime of the device itself.
Which? cites smart dishwashers as an example, saying that they often carry a price tag about £300 higher on average than more traditional models. These smart versions may offer remote control using an app, allowing people to control their washes using a smartphone or one of those voice-activated assistants, or might use software to determine the most suitable wash program for dishes, choosing cycles that are water and energy efficient.
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